Last Updated: October 15, 2026
At Producer K ("Company," "we," "our," or "us"), we are committed to providing high-quality music production and creative services. Because our services involve custom creative work, time, and labor, our refund policy differs from that of physical products.
Please read this policy carefully before purchasing any of our services.
1. Packages and Add-ons
Purchases made through our website are song production packages (Start, Entry, Complete Artist and Premium) and optional add-ons. They are custom creative services, which may include:
- Custom song production and arrangement
- Vocal direction and live Zoom sessions with your producer
- Guided recording sessions
- Vocal editing, mixing and mastering
- Album artwork
- Worldwide digital release
- Creative progress reports
As these services are customized specifically for each client, refunds are subject to the terms below.
2. When Work Begins
Work on your project begins when our producers start your first report after your payment.
The Free Direction Check is free and is not part of your order.
3. Refund Eligibility
You are eligible for a refund only if:
- work has not yet begun on your project (see Section 2); and
- you send us a written cancellation request by email before that point.
Add-ons follow the same rule as the package they were bought with.
If approved, refunds will be issued to the original payment method.
Once work on your first report has begun, payments become non-refundable.
4. Custom Creative Work
Because every project is uniquely created for each client, we cannot offer refunds based on:
- Change of mind
- Personal preference
- Creative differences
- Dissatisfaction with artistic style
- Cancellation after work has started
- Failure to provide requested project materials
- Delayed responses from the client
- Unused session time
Creative services involve significant labor and intellectual property that cannot be returned once delivered.
5. Project Cancellation
Clients may cancel a project at any time.
However:
- If work has not started, your payment may be refunded according to Section 3.
- If work has already begun, payment for completed work and time invested remains non-refundable.
6. Revisions
We strive for complete client satisfaction.
Changes to the song itself, such as moving the key or adjusting notes that sit too high or too low, are agreed together before you record (in your vocal direction session, or at the start of your recording session with Start and Entry). Any further changes are discussed with your producer. Some requests may not be possible, or may cost extra, depending on the type of change.
7. Missed Sessions
Your package includes scheduled live Zoom sessions, including your recording session. If you need to reschedule, please let us know at least 24 hours before the session, and we will find a new time with you.
If you miss a scheduled session without prior notice, that session may be counted as used.
Studio bookings can't run past the time agreed in advance.
8. Technical Issues
If a session is delayed or rescheduled because of a problem on our side or a connection issue, we will find a new time with you and cover any resulting costs.
If we are unable to provide the purchased service due to a technical issue caused solely by us, we may, at our sole discretion:
- Reschedule the service;
- Provide a service credit; or
- Issue a full or partial refund where appropriate.
9. Duplicate Payments
If you believe you were charged more than once for the same service due to a billing error, please contact us immediately. Verified duplicate payments will be refunded promptly.
10. Chargebacks
If you experience any issue with your purchase, please contact us before initiating a payment dispute or chargeback. We are committed to resolving concerns fairly and promptly.
Unauthorized or fraudulent chargebacks may result in the suspension or termination of future services.
11. How to Request a Refund
To request a refund or discuss your project, please contact us with:
- Full name
- Order number
- Date of purchase
- Reason for your request
Email: contact@producerk.com
We aim to respond to all inquiries within 1–2 business days.
12. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Changes become effective immediately upon posting on our website.
By purchasing services from Producer K, you acknowledge that you have read, understood, and agreed to this Refund Policy.